Fasteners Plus takes a straight forward approach to shipping. If your order is $299 or more, you pay nothing for Standard Ground Shipping to the continguous 48 states. If your order is less than $299, you pay a handling fee plus a low per pound rate. Fasteners Plus packages ship via FedEx, UPS and LTL carriers. To reduce transit time as much as possible, products ship from multiple distribution centers located across the United States.
If ordered by 12:00 pm EST, your order will ship the same day (unless otherwise noted) – most orders ship within four hours of purchase. In fact, the average turn-around time is 3:45, however during peak times, processing may take up to 48 hours. (This is not the norm, but it’s the truth). Please allow 2 - 3 days for custom or special order items. Prompt, consistent service is important to us and we strive for optimal standards always. Don't hesitate to reach out to us if you need to confirm availability and actual shipping times.
If your order is split into multiple shipments, your credit card will be charged each time a shipment is sent. If this happens, you will see multiple charges on your credit card. The total shipping amount will be charged with your first shipment.
Expedited shipping is also available if you’re in a pinch.
Items sold by Fasteners Plus and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
AL, AR, CO, CT, FL, GA, IL, IN, IA, KS, KY, MA, MI, MN, MO, NE, NC, NJ, SD, TN, UT, VT, WA, WV, WI, WY
**Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010189031.
Transit times do not include the day that the order is placed, or weekends and holidays.
Special destinations: Please call us for shipping rates and times to Alaska and Hawaii.
We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Custom items as noted are not returnable. Please call (888) 794-1590 or e-mail firstname.lastname@example.org to obtain your Return Authorization (RA) number prior to shipping any product to us.
Important guidelines for all returns:
Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
Still have questions? Please call (888) 794-1590 or e-mail email@example.com and we would be more than happy to assist you!