***Special Note*** - Our carriers, including UPS, have suspended guaranteed delivery dates on ground and expedited shipments. This means they are not issuing refunds for any late deliveries. We've seen a majority of shipments arrive on time, but if a package arrives late due to carrier, we are unable to issue a refund for the shipping charges.
Fasteners Plus takes a straight forward approach to shipping. If your order is $199 or more, you pay nothing for Standard Ground Shipping to the continguous 48 states. Custom priced, bulk priced and item exclusions are not eligible for free standard ground shipping. If your order is less than $199, you pay a handling fee plus a low per pound rate. Fasteners Plus packages ship via FedEx, UPS and LTL carriers. To reduce transit time as much as possible, products ship from multiple distribution centers located across the United States.
Product Lead Times - All of our products have a shipping timer to let you know when your products should ship. Some products have a lead time due to being made or order or if they are out of stock. The lead time indicates the time it takes to produce the item for shipment and does not include transit time. Prompt, consistent service is important to us and we strive for optimal standards always. Don't hesitate to reach out to us if you need to confirm availability and actual shipping times.
We charge when we ship. Some payment providers require we process the payment sooner and in full, prior to shipping. If this happens, it will reflect on your receipt. You will receive a separate payment receipt for each charge. If your order is split into more than one shipment you will receive an email with a receipt after each.
Expedited shipping is also available if you’re in a pinch.
Items sold by Fasteners Plus and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
AL, AR, CO, CT, FL, GA, IL, IN, IA, KS, KY, MA, MI, MN, MO, NE, NC, NJ, SD, TN, UT, VT, WA, WV, WI, WY
**Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010189031.
Transit times do not include the day that the order is placed, or weekends and holidays.
Special destinations: Please call us for shipping rates and times to Alaska and Hawaii.
We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Custom items as noted are not returnable. Please call (888) 794-1590 or e-mail email@example.com to obtain your Return Authorization (RA) number prior to shipping any product to us.
Important guidelines for all returns:
Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:
Still have questions? Please call (888) 794-1590 or e-mail firstname.lastname@example.org and we would be more than happy to assist you!