$19900 away from FREE SHIPPING

Shipping policy

Free Standard Shipping on Orders Over $199

Customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria are met. Order subtotals must be $199 USD or greater of list (web) priced items. Custom and bulk priced items, product exclusions, and PO Box addresses are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only (non-expedited small package and LTL) when the carrier is chosen by Fasteners Plus.

Multiple Warehouses, Faster Lead Times

Our multiple warehouses allow us to reach nearly 80% of the U.S. within 1 to 2 business days for all orders of in-stock items.

Shipping

We ship via FedEx, UPS, USPS, and LTL carriers, and use the carrier offering the lowest price based on package size, weight, and final destination.

We strive to ship orders of stock items the same business day when received by 4:00 pm CST.

Orders placed after 4:00 pm CST on Friday will ship on Monday. Orders placed online after 4:00 pm CST cannot be guaranteed for next-day delivery. If you require next-day delivery, please call our customer service team to discuss delivery options.

Standard Ground

Standard Ground Shipping is defined as shipments in the contiguous United States, excluding the District of Columbia. We ship Standard Ground orders using FedEx, UPS, and USPS, whichever offers you the best value based on the size and weight of the items on your order. Transit times are a range of business days. Only shipments sent USPS can be shipped to a PO Box.

LTL shipments are included when shipping business to business with a dock or forklift. Additional options are available; please call for pricing details.

Expedited Shipping

All in-stock items are eligible for expedited shipping. Our expedited shipping options include:

  • 3 Business Day Guaranteed
  • 2 Business Day Guaranteed
  • 1 Business Day Guaranteed
  • 1 Business Day Standard: next business day to most businesses in the contiguous US by 4:30 pm and residences by 8:00 pm
  • 1 Business Day Priority: next business day to most businesses in the contiguous US by 10:30 am and most residences by 12:00 pm, with rural addresses by 4:30 pm

If you require 1-day delivery, we recommend you call (888) 794-1590 to place your order and confirm items are in stock and ready to ship same day. We are available Monday through Friday, 7:00 am to 5:00 pm CST. Average time to connect to a Sales Specialist is under 30 seconds!

Note: Shipping time frames are in business days (Monday through Friday). If you do not receive your order within the expected time, please contact us for support. If shipment delays occur due to inclement weather, natural disasters, or similar events, we cannot guarantee your order will arrive by the quoted delivery time and will not be able to refund any shipping charges.

Alaska and Hawaii Shipments

Shipments to Alaska and Hawaii must be shipped with an expedited air service of 1 or 2 day shipping as quoted at checkout.

International Shipping

For shipments to destinations outside the United States and its territories, contact our sales specialists for a quote at (888) 794-1590 or email us.

LTL Shipping

LTL stands for Less than Truckload, a method used for shipping larger, oversized items. Prices are Freight On Board (FOB), Urbana, Iowa. Please call our sales team for the most current information on pricing and any additional fees that may apply to your order.

  • Online orders over $199 ship free of freight charges within the contiguous 48 states on eligible items.
  • After an LTL order has been placed, a customer service representative will reach out to confirm whether a liftgate, loading dock, or forklift is needed.
  • Partial delivery shipments and shipments to Alaska, Hawaii, and Puerto Rico will incur freight charges.
  • Freight charges depend on carrier rates and are subject to change without notice.
  • Accessorial fees for Free Shipping will be paid by Fasteners Plus except for Inside Delivery. If you require Inside Delivery, a flat rate of $100 USD will be charged. Additional fees for liftgates, calling ahead, appointment deliveries, residential and limited access deliveries may apply for all other shipping methods.

Lost or Damaged Packages

Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:

  • Inspect every shipment for lost, missing, or damaged merchandise. Be sure to count containers if your shipment arrived in multiple containers.
  • Sign the freight carrier's bill as short, damaged, or incomplete to record the issue.
  • Obtain the signature of the carrier for the lost or damaged merchandise.
  • If you provided an incorrect address, contact us right away so we can try to re-route the shipment. If we are not contacted in time, the order will return to our warehouse when the carrier is unable to deliver it. In this case, we will refund your order minus the shipping charge, and you will need to resubmit it through our website or over the phone.

Package Theft

Fasteners Plus is committed to ensuring a smooth order experience. To support customers in receiving their package, we provide tracking details and relevant shipping information. In the unfortunate instance of package theft, Fasteners Plus is not able to intervene or provide final resolution for suspected or confirmed package theft. Package theft is a crime that requires the assistance of law enforcement to seek resolution or restitution for the losses incurred.

Fasteners Plus can and will provide information related to the packages, such as a list of contents, the value of the products, tracking numbers, and carrier information, including delivery date, time, and total package count, to aid customers in pursuing resolution through a formal police report if necessary.

We encourage customers to take precautions to secure delivery locations and to be available to receive the delivery during the estimated time frame.

Order Confirmation & Tracking

Once your order is placed, you will receive a confirmation email, followed by another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at (888) 794-1590.

You can check the status of standard, priority, and expedited shipments with our order tracker. UPS and FedEx guaranteed ship dates are guaranteed by UPS and FedEx, not Fasteners Plus, but we will do our best to help you track your package after it leaves our facility. For the status of LTL shipments, call our customer service team at (888) 794-1590.

Billing

We charge when we ship. Some payment providers require us to process payment sooner and in full, prior to shipping. If this happens, it will be reflected on your receipt. You will receive a separate payment receipt for each charge. If your order is split into more than one shipment, you will receive an email with a receipt after each.

Taxes

Items sold by Fasteners Plus and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Seller has collected the simplified sellers use tax on this transaction for Alabama customers, and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010189031.

Still Have Questions?

Call (888) 794-1590 or email us. We're here Monday through Friday, 7:00 am to 5:00 pm CST, and do our best to answer on the first ring!